Refund Policy for 222 Security Services Ltd

At 222 Security Services Ltd, we aim to provide professional, reliable and transparent security services across the UK. This Refund Policy explains how refunds, cancellations, deposits and service charges are handled when you request or book security services with us.
By requesting a quote, confirming a booking, making payment or using our services, you agree to this Refund Policy together with our Terms and Conditions.

1. Company Information
Company Name: 222 Security Services Ltd
Website: [Add Website URL]
Email: [Add Company Email]
Phone: [Add Company Phone Number]
Registered Address: [Add Registered Office Address]
Company Number: [Add Company Number]
VAT Number: [Add VAT Number, if applicable]

2. Our Services
This Refund Policy applies to security services provided by 222 Security Services Ltd, including:

Security guards

Manned guarding

Static security

Subcontract security guards

Corporate security

Retail security

Hotel and concierge security

Warehouse security

Industrial security

Transport and logistics security

Maritime security

Construction site security

Vacant property security

Residential security

Private estate security

Event security

Door supervision

Crowd control security

Close protection bodyguards

Guard dog security

Educational security

CCTV monitoring

CCTV installation

Alarm response

Keyholding

3. General Refund Policy
Refunds are considered based on the type of service booked, the notice given, whether the service has already started, staff allocation, preparation work completed, costs already incurred and the terms agreed at the time of booking.
Security services often involve staff scheduling, travel planning, operational preparation and availability commitments. For this reason, not all payments are automatically refundable once a booking has been confirmed.
We aim to handle all refund requests fairly and reasonably.

4. Deposits and Advance Payments
For some bookings, 222 Security Services Ltd may request a deposit or advance payment before confirming the service.
Deposits may be required for:
Event security
Door supervision
Short-notice bookings
Emergency security cover
Temporary security assignments
Specialist security services
Close protection services
Guard dog security
New client bookings
High-risk or high-value assignments
A deposit helps secure staff availability and prepare for the assignment.
Deposits may be refundable, partially refundable or non-refundable depending on the booking terms, cancellation notice and costs already incurred.

5. Cancellation by the Client
If you need to cancel a confirmed booking, you must inform us as soon as possible in writing by email or another agreed written method.
Cancellation charges may apply depending on:
How much notice is given
Type of security service booked
Number of guards allocated
Length of the booking
Staff already scheduled
Travel or preparation already arranged
Equipment or specialist resources prepared
Any costs already incurred by 222 Security Services Ltd
Losses reasonably caused by the cancellation
Where a cancellation charge applies, we will aim to keep it fair and proportionate.

6. Suggested Cancellation Notice
Unless a different cancellation term is agreed in writing, the following cancellation guide may apply:
More than 7 days before service start
You may be eligible for a full or partial refund, minus any reasonable administration costs, preparation costs or expenses already incurred.
3 to 7 days before service start
You may be eligible for a partial refund. A cancellation charge may apply if staff have already been allocated or preparation has started.
Less than 72 hours before service start
Refunds may be limited because staff may already be scheduled and operational planning may have been completed.
Less than 24 hours before service start
Payments may be non-refundable or only partially refundable, depending on the service type and costs already incurred.
After the service has started
Once the service has started, refunds are generally not available for the completed part of the service. If a service is cancelled after it has started, charges may apply for hours worked, staff costs, travel costs and reasonable expenses.

7. Emergency and Short-Notice Bookings
Emergency or short-notice security bookings may require immediate staff allocation and operational preparation. Because of this, refunds for emergency or short-notice bookings may be limited once the booking is confirmed.
This may apply to:
Emergency security guards
Alarm response support
Urgent construction site security
Urgent vacant property security
Short-notice event security
Temporary guarding requested at short notice
Emergency keyholding or response arrangements
Any refund will depend on the circumstances, notice given and costs already incurred.

8. Event Security Refunds
Event security bookings often require staff scheduling, site planning, travel arrangements and preparation before the event date.
If an event is cancelled, postponed or changed by the client, refund eligibility will depend on:
Notice given
Number of guards booked
Event date
Staff allocation
Preparation completed
Travel or accommodation costs, if applicable
Any agreed contract terms
If the event is postponed instead of cancelled, we may offer to transfer the booking to a new date, subject to availability.

9. CCTV Installation Refunds
For CCTV installation services, refunds depend on whether equipment has been ordered, delivered, installed or customised for the client.
Refunds may not be available for:
Installed CCTV equipment
Custom equipment orders
Labour already completed
Site surveys already carried out
Installation work already started
Third-party costs already incurred
If CCTV equipment is faulty, we will review the issue according to applicable law, warranty terms and supplier conditions.

10. CCTV Monitoring, Keyholding and Alarm Response Refunds
For ongoing services such as CCTV monitoring, keyholding and alarm response, refund eligibility depends on the contract terms and billing period.
If you cancel an ongoing service, charges may still apply for:
Services already provided
Monitoring already active
Keyholding already arranged
Alarm response setup already completed
Administrative setup
Contracted notice period
Any response callouts already attended
Any unused prepaid period may be reviewed according to the agreed service contract.

11. Subcontract Security Guard Refunds
For subcontract security guard services, refund terms will depend on the written agreement between 222 Security Services Ltd and the subcontract client.
Where guards have already been assigned, travelled, reported for duty or completed work, charges will apply for the relevant time and costs.

12. No Refund for Client Failure to Provide Access
Refunds may not be available where 222 Security Services Ltd is ready and able to provide the service, but the service cannot be delivered because the client fails to provide necessary access, instructions or information.
This may include:
Incorrect site address
No access to premises
Wrong alarm code
Missing keys
Failure to provide emergency contact details
Site closed without notice
Security staff denied entry
Event cancelled without notifying us
Unsafe or unlawful working conditions not disclosed in advance
In such cases, the booking may still be charged in full or in part.

13. Service Quality Concerns
If you are unhappy with any part of our service, please contact us as soon as possible so we can investigate the matter.
Please provide:
Your full name
Company name, if applicable
Booking date
Service location
Type of service booked
Details of the issue
Any supporting evidence
We will review the complaint and may offer an appropriate solution, which may include service correction, partial refund, credit, replacement cover or another fair resolution depending on the circumstances.

14. Refunds Where We Cancel the Service
If 222 Security Services Ltd cancels a confirmed service and no suitable replacement arrangement is offered, you may be eligible for a refund of payments made for the cancelled service.
However, refunds may not apply where cancellation is caused by:
Client breach of terms
Non-payment
False or incomplete information provided by the client
Unsafe or unlawful assignment conditions
Staff safety risk
Circumstances beyond our reasonable control
Force majeure events
Client failure to cooperate or provide access

15. Force Majeure and Events Beyond Our Control
222 Security Services Ltd will not be responsible for delay, cancellation or failure to provide services caused by events outside our reasonable control.
This may include:
Severe weather
Traffic disruption
Accidents
Fire, flood or natural events
Public disorder
Emergency service incidents
Power or communication failure
Government restrictions
Strikes or labour disruption
War, terrorism or civil unrest
Any event beyond reasonable control
Where possible, we will try to rearrange services, provide alternative cover or discuss a fair solution.

16. Refund Processing Time
Approved refunds will usually be processed within [Add Number of Days, e.g. 7–14 working days] after approval.
Refunds will normally be returned using the original payment method unless another method is agreed.
Bank processing times may vary depending on your payment provider.

17. Consumer Cancellation Rights
If you are a consumer and you booked services online, by phone, by email or away from business premises, you may have certain cancellation rights under UK consumer law.
In some cases, consumers may have a 14-day cancellation period for distance or off-premises service contracts. However, if you ask us to start the service during this period, you may need to pay for services already provided before cancellation.
This section does not affect your statutory rights.

18. Business Clients
For business-to-business contracts, refund and cancellation terms will usually follow the written agreement, quotation, invoice or contract between the parties.
Business clients should review all booking terms carefully before confirming a service.

19. How to Request a Refund
To request a refund, please contact us in writing using the details below:
Email: [Add Company Email]
Phone: [Add Company Phone Number]
Address: [Add Registered Office Address]
Please include:
Your full name
Company name, if applicable
Contact details
Invoice or booking reference, if available
Service date
Service location
Reason for refund request
Any supporting information
We will review your request and respond as soon as reasonably possible.

20. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our services, business operations or legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us About Refunds
If you have any questions about this Refund Policy, cancellations or refund eligibility, please contact 222 Security Services Ltd.
222 Security Services Ltd – Professional Security Services You Can Trust.